Industry News
Creating Value for Seniors
We all age and we all want to age gracefully with dignity. There comes a time for those of us fortunate enough to live to advanced ages when we will all need a little help with the day-to-day tasks of life. Some of us are well prepared mentally and financially for these inevitable facts of reality.
Senior living professionals are responsible for creating the best possible experience for society's most experienced population. Covid-19 has highlighted the best and worst care offered by each facility and their respective teams.
Senior care service providers who genuinely care about the well-being and day-to-day experience of their residents have cemented their reputation. Time and adversity tell all truths about the corporate character of each senior living community.
I used to believe any business can be replicated with enough resources and effort. A business model and concept may be imitated by competitors. The value created for residents of the senior living community is the experience each resident enjoys in their day-to-day lives.
Delivering consistent customer experience of the highest calibre requires systemic management of the resident's experience from the first community tour to the satisfied long-term resident status.
Industry-specific best practices may guide your business development strategy. The ultimate success of any business is unique to each company and how they implement and manage their operations policy.
People-centric businesses are dynamic and need to be agile accommodating and consistent. In an environment where your customers live at your place of business and revenue is generated by those residents their experience and happiness are paramount to success.
Michael P. Owens
